PAYMENT, SHIPPING AND RETURNS POLICY
If electing to use our shopping cart the following will apply with regards to payment types accepted; applicable taxes; shipping destinations and methods; special handling of restricted materials; purchase guidelines; damaged items; missing items; warranties, responsibilities, and pricing changes.

PAYMENT TYPES ACCEPTED
PARMA HOBBY Online accepts PayPal, and Discover, Visa, MasterCard, and American Express credit cards.  When using your credit card, please provide your credit card billing address if different from the shipping address and daytime/nighttime phone numbers.  If the billing address or the security code does not match that which is on file at the financial institution, if authorization is not given for any reason, or if the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification.  We do not assume any responsibility for bank fees incurred as a result of using a Debit Card for your purchases.  When ordering with your credit card, please have your credit card security code available.  This code allows us to further verify your card.  Credit card orders without a valid security code will not be accepted.

PARMA HOBBY also accepts payment in the form of personal checks and money orders specifically written out to PARMA HOBBY. No third party checks or money orders are accepted. Upon receipt of your check or money order, the order will begin processing for shipment. Shipment will be released once the check or money order has cleared. Generally, this takes 7 to 10 days from our receipt of the payment. You will be notified by e-mail when your shipment is released. Please be sure to include your e-mail address when paying via this method.

APPLICABLE SALES TAX
You will not be charged sales tax if you order is shipped outside Ohio.

SHIPPING INFORMATION

Shipping Charges
Shipping rates are calculated based on the weight and destination of your order.  You can see your shipping charge during the order process BEFORE you place your order.  You can also utilize the "back" button to change the shipping method (i.e.; Overnight service instead of Ground service) and recalculate the cost.

Hazardous and Flammable Items
Please note that some size and item restrictions apply to Air shipments.  Hazardous and flammable items cannot be shipped via air. Air packages over 10 pounds will be charged extra.  Two-Day and One-Day Air delivery available only in the U.S. For delivery to Alaska, Hawaii and Puerto Rico there will be an additional fee for Air shipments.  We must receive your order before 2:00 p.m. Monday- Friday.

PARMA HOBBY'S Shipping Area
PARMA HOBBY currently ships within the continental United States, Alaska, Hawaii and Puerto Rico.

Restricted Materials
Special note for any order that contains rocket engines, rocket starter sets, R/C fuel and certain paints and paint sets:  Rocket engines and rocket starter sets will be shipped via USPS Parcel Post, which is usually 10-14 business days.  R/C fuel and certain paints and paint sets will be shipped via UPS Ground, which is usually 5-7 business days.  Therefore, PARMA HOBBY offers two (2) options for shipping when rocket engines and certain paints are part of an order:

1.  The entire order can be shipped via U.S. Postal Service-Parcel Post or,

2.  The engines can be removed from the order and shipped via U.S. Postal Service-Parcel Post while the rest of the order is shipped via your choice of expedited delivery service.  You will be charged for both shipping charges (ground and expedited).  If you would like to make special arrangements, you must contact us prior to placing the order.

PURCHASE GUIDELINES

Considerations
Electrical/electronic items, including but not limited to, radio systems, motors, train engines, power packs, transformers and train accessories, are not returnable.  Items will be checked prior to shipping to ensure completeness of package and that product is in working order.

Manufacturers' items are considered "Under Warranty" once they are sold and leave the store.  These items must be returned directly to the manufacturer for repair or replacement.  It is our recommendation that the customer forward the item to the manufacturer in accordance with the item's warranty statement.

Damages Items
Damaged merchandise includes items that have been damaged in shipping.  If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.  If you have already accepted delivery and then find shipping damage, please e-mail our Sales Department immediately.  Save all packaging material and paperwork; do not throw anything away!  If you attempt to return the merchandise yourself, you will jeopardize your chances of making a claim.

Missing Parts
The manufacturer resolves any missing parts problems.  Please contact us regarding a missing part and we will notify the manufacturer of the shortage and they will then either send the part to you, or in some instances, authorize us to supply the missing part if available.

MTH Electric Trains
PARMA HOBBY is an "Authorized Service Center" for MTH Electric Trains and offers "Warranty Repair Service" for their products sold through our store.  The customer must obtain a Return Authorization Number prior to returning any "Warranty" items to our store.  Returned items must be sent freight prepaid.

PARMA HOBBY offers "Out of Warranty" repair service for any MTH Electric Trains product purchased anywhere.  Call or e-mail for a Return Authorization Number prior to sending any item for repair (freight prepaid).

WARRENTIES, LIABILITES AND RESPONSIBILITES
The following is our agreed to Legal Terms: Disclaimer of representations and warranties:

Disclaimer
All products, services and information made available on or through this web site are provided on an "as is" and "as available" basis, without warranties of any kind, either expressed or implied.  Subject to the foregoing, PARMA HOBBY disclaims all implied warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose and all express warranties except those explicitly made in this statement of legal terms. PARMA HOBBY makes no representation that the information contained on this web site, your results in using this web site or the service itself will be accurate, valid, reliable or available or that it does not violate or infringe the rights of any third party.  PARMA HOBBY makes no representation and specifically disclaims any warranty regarding any site linked to this web site.

This disclaimer by PARMA HOBBY in no way affects the terms of any manufacturer's or third party seller's warranty, if any, related to the goods purchased via this web site.

Title to goods and merchandise is retained by PARMA HOBBY until goods and merchandise are paid for by the purchaser and at that time title passes to the purchaser.  Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

Waiver of Liability
You agree that, except as otherwise provided under applicable laws, neither PARMA HOBBY nor its officers, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of the PARMA HOBBY web site or any other web site linked to this web site.  This waiver of liability applies to direct, indirect, consequential, special punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information.

Limits of Responsibility
We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model.  Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs made by the buyer.

All of the products we sell are intended for retail consumption by our customers and are not intended for resale.  Any consequences arising out of the resale of merchandise purchased from PARMA HOBBY is the responsibility of the seller, not PARMA HOBBY.  Please note that most items we offer are intended for use in the USA.  International radio frequency and electric current requirements are the responsibility of the buyer.

PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site are subject to change.  PARMA HOBBY maintains no responsibility for inadvertent errors.  In the event of typographical errors on our site PARMA HOBBY reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.